1. Who we are
Neutron AI ("Neutron AI", "we", "us") provides AI agents that learn a business's public website and answer its visitors' questions (the "Service"). This policy explains how we handle personal data when you visit our website, create an account or use the Service.
2. Data we collect
Account data
Name, work email, company name, a securely hashed password, your chosen plan and billing records.
Website content
When you add a website, we fetch and process its publicly available pages — text, product information and image addresses — to build your agent's knowledge base. Only add websites you own or are authorised to use.
Usage data
Conversations held with your agent (including in the playground), feedback ratings, inquiries submitted through your agent, and technical usage metrics such as message counts and processing volume used to enforce plan allowances.
Contact form
Name, email, company and the message you send us.
Technical data
IP address and basic request information, used for security, abuse prevention and rate limiting.
3. How we use data
- To provide, operate and improve the Service, including learning your website and generating answers.
- To manage your account, plan, usage allowances and billing.
- To respond to your messages and provide support.
- To protect the Service against fraud, abuse and security threats.
- To comply with legal obligations.
We do not sell personal data. We do not use your website content or conversations to train general-purpose AI models.
4. Data about your website visitors
When your agent talks to people and collects inquiries on your behalf, you are the controller of that data and we process it as your processor, only to provide the Service. You are responsible for informing your visitors and having a lawful basis for processing their data.
5. Service providers
We use carefully selected providers to run the Service, who process data only on our instructions:
- Cloudflare — hosting, database, storage, AI inference and network security.
- Google Cloud (Agent Platform) — AI processing used to structure website content.
These providers may process data in countries other than your own, under appropriate safeguards.
6. Retention
We keep account data while your account is active. Website knowledge is replaced each time your agent re-learns and deleted when you remove the website or close your account. Conversations and inquiries are kept until you delete them or close your account. Billing records are kept as long as required by law.
7. Security
Data is encrypted in transit, passwords are stored as salted hashes, sessions use secure HTTP-only cookies, and each customer's knowledge is isolated from others. No system is perfectly secure, but we work to protect your data with industry-standard measures.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict processing, and to complain to a supervisory authority. To exercise these rights, contact us.
9. Cookies
We use one essential cookie to keep you signed in. We do not use advertising or third-party tracking cookies.
10. Changes and contact
We may update this policy and will post the new version here with an updated date. For questions about privacy, contact us.